How It Works
When a special order is placed, the purchase is completed at our retail location using the current market price (spot price) at the time of the purchase. If the spot price moves up or down between the time the order is placed and when the order is picked up, the price of the special ordered item or items is not affected. We also provide our customers with a printed receipt for the purchase including a unique alphanumeric order number for identification purposes.
When the order arrives at our retail location (typically 3-5 business days for most products) our customer is notified and can pick it up at their convenience. If our customer cannot retrieve their order right away, we will secure the order for up to thirty days.
When the order is picked up, it can be fully inspected to ensure it is complete and accurate. We will also test any or all of the items at our customer's request.
There is no shipping involved or official forms to be filled out that may jeopardize our customers' privacy. All special order transactions are 100% discrete and confidential.
Note: Payment options differ for in store purchases and special orders. Please read text below.
Special Order Payment Options
Cash, debit card, personal check or wire transfer are the only acceptable forms of payment for special order bullion products. Special orders must be paid in full at our retail location at the time of purchase. Product prices will be locked in using the current market price at the time of purchase. Transactions exceeding $9,999 must be paid by personal check or wire transfer.
Non-Acceptable Payment Methods
Due to third party fees and the risks of fraudulent activities, we do not accept any of the following payment methods for any bullion products: credit cards, gift cards, cashiers checks, third party checks, money orders and travelers checks.
It is also important to note that once placed, all special orders are final and non-refundable unless the order is not available for delivery to the customer within thirty days from the time of purchase. In that event, a full refund equaling the original purchase amount is issued if requested.